Legal

Privacy Policy

This Privacy Policy explains how Karrotrec Rigelsi collects, uses and protects your information when you request towing, roadside assistance, accident recovery or vehicle transport services.

1. Introduction

We respect your privacy and are committed to protecting your personal information. This policy applies to all customers who contact us by phone, WhatsApp, email or through our website.

2. Information We Collect

We only collect information necessary to provide the requested service, including:

Your name
Phone number
Pickup location
Vehicle details
Description of the issue
Optional: photos you send us

3. How We Use Your Information

Your information is used only for:

Dispatching a tow truck or assistance vehicle
Providing accurate pricing
Contacting you during the service
Safety and verification purposes
Insurance documentation (if requested)

4. Information Sharing

We do not sell, rent or share your information with third parties, except:

When required by law or police authorities
When assisting with insurance claims (only with your permission)
When subcontracting a trusted partner for long-distance transport (only if needed)

5. Data Storage & Security

We store only essential information and keep it secure. Access is restricted to authorized personnel involved in providing the service.

6. WhatsApp Communication

If you contact us via WhatsApp, your messages are subject to WhatsApp's own privacy policy. We only use WhatsApp to receive your location, photos and service details.

7. Your Rights

You may request at any time:

To update your information
To delete your information
To request details about what information we hold

8. Cookies & Website Tracking

We use two tools to understand how visitors use our website and to improve it:

Google Analytics — pageviews, traffic sources and general usage patterns.
Microsoft Clarity — session recordings, heatmaps, and general mouse, click and scroll behavior.

Both are used only to improve the website experience — not for advertising or selling data. These tools use cookies to function. By continuing to use our website, you consent to this use of cookies.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services or legal requirements. The latest version will always be available on this page.

10. Contact

For questions about this Privacy Policy, contact us at:
Email: [email protected]
Phone: +355 69 27 28 054